To help protect our customers and guard against theft and fraud we need to establish and verify the identity and address of all Buy and Buyback customers.
PROOF OF IDENTITY
UK Passport *
UK Photo-card driving licence * (full and provisional at the customer’s current address)
EU Passport * (for non-UK nationals from an EU country)
EU National ID card * (for non-UK nationals from an EU country)
Non-EU Passport * (for non-UK nationals from a country outside the EU) and proof of residency
or work permit issued by the UK Border Agency
Non-EU ID Card * (for non-UK nationals from a country outside the EU) and proof of residency or work permit issued by the UK Border Agency
Old style UK driving licence, plus an additional proof of address (from list below dated in last 3 months)
Document issued by DWP to confirm entitlement to benefit, taxcredit or pension (dated in last 12 months and at current address); plus, proof of DOB (i.e. Birth Certificate, student card, NHS card, citizen card, letter from the doctor or prescription)
Document issued by HMRC to confirm payment of income tax or income tax rebate (dated in last 12 months and at current address); plus, proof of DOB (i.e. Birth Certificate, student card, NHS card, citizen card, letter from the doctor or prescription)
* All Photo ID must be in date.
PROOF OF ADDRESS
Dated in the last 3 months
Utility bills – gas, electric, water, tv license, Sky, internet provider, landline, mobile bill if on contract
Council issued correspondence – council tax, housing benefit, votingcard, tenancy agreement
Credit card / bank statements
Insurance letter – car, house, life / private pension, home, pet
Other documents issued by government body; jobcentre plus, DWP, HMRC, court letter, CRB check letter
Photo card driving licence (at current address and in date) if customer has used a passport as proof of identity
All proofs accepted must be on official headed paper with the full name and address of the company issuing them
We can’t accept solicitor’s letters as solicitors do not always do any verification checks on their clients, they often just accept the name and address details given. NHS letters cannot be used for the same reason. P45/P60 and payslips are not acceptable as they are issued by your employer (who could be large business or sole trader so we have no way of telling what checks have been carried out)
Please contact your local store for more details. Your information, photo and subsequent history records will be entered onto our computer database.
If you have any questions about this policy, please do not hesitate to contact us via the form below. We will deal with your enquiry as quickly and professionally as possible.